to implement personalization and data-driven innovation
Get access to accurate and deep knowledge of your customers & sales activities to elaborate efficient actions plan.
Use the power of data to personalize
your offer, timely propose the relevant ancillaries, launch very last minute promotions upon inventory availability or develop micro-targeted campaigns.
Attend your traveler in real-time and even proactively.
Develop self-service facilities to quickly manage changes occuring during the travel
Give your staff full information about the traveler.
Be equipped to easily implement next industry evolutions.
Run legacy and emerging solutions in parallel. No bing bang!
Secure IT operations.
360° view of all customers, flights & travel events.
Understand your business & customers and identify improvements
Connectable to any front or back-end system and touchpoints .
Launch event-triggered processes designed for micro-target or large segments.
A cloud-based platform implemented
in few weeks.
Deep knowledge of ALL customers of past or active travels.
Real-time information of travelling passengers &
Push meaningful data instantly to any system: offer, pricing, notification, marketing campaign, third party...
Accelerate your IT project, overpass the IT legacy constraints.
We showed one of our customers that 11% of their highest value travellers (in revenue), were not part of the airline’s loyalty program.
Therefore, 11% were not recognized as important customers for the airline staff neither whilst traveling nor for marketing campaigns.
We provide the analysis of similar customer habits & profiles, to enable you to pick the relevant ancillaries and determine the appropriate time to propose them and increase the conversion rate.
Special passenger’s situation on board, SSRs, blocked seats and any other technical issues of the aircraft cabin.
Real time flight and passenger data. Synchronize before take-off and after land-in and use offline during the flight
Easy On board seat reassignment with the seat map view.
Easy information sharing and update (ground, cabin, customer service, commercial)
Personalized greeting and assistance as you know passenger profile and context (VIPs, Loyalty members, connecting)
And much more, the app is ready to integrate other innovative functionalities: bag info, promotion display, duty free catalog…
Avoid "collateral effect" on customer experience and enable a booking to be changed/updated by both channels Non-NDC and NDC.
Get a global & centralized picture of all your booking whatever the channel used for its creation