to implement personalization and data-driven innovation
Get access to accurate and deep knowledge of your customers & sales activities to elaborate efficient actions plan.
Use the power of data to personalize your offer, timely propose the relevant ancillaries, launch very last minute promotions upon inventory availability or develop micro-targeted campaigns.
Attend your traveler in real-time and even proactively.
Develop self-service facilities to quickly manage changes occuring during the travel.
Give your staff full information about the traveler.
Be equipped to easily implement next industry evolutions.
Run legacy and emerging solutions in parallel. No bing bang!
Secure IT operations.
We showed one of our customers that 11% of their highest value travellers (in revenue), were not part of the airline’s loyalty program. Therefore, 11% were not recognized as important customers for the airline staff neither whilst traveling nor for marketing campaigns.
Use ConztanzONE platform to complete your data management tools and raise your airline at the level of web-native companies.
We provide the analysis of similar customer habits & profiles, to enable you to pick the relevant ancillaries, propose the relevant promotion and determine the appropriate time to propose them and increase the conversion rate.
Identify your web visitor and personalize his online journey with the insights consolidated by ConztanzONE.
Fuel your existing applications with booking data and customer insights to be more relevant :
Operation will gain efficiency and Customer experience will be improved.
Fuel your CRM and chatbot with booking data and customer insights with our CRM connectors and boost your support efficiency and customer satisfaction!
360° view of all customers, flights & travel events.
Understand your business & customers and identify improvements
Connectable to any front or back-end system and touchpoints .
Launch event-triggered processes designed for micro-target or large segments.
A cloud-based platform implemented
in few weeks.
Deep knowledge of ALL customers of past or active travels.
Real-time information of travelling passengers &
Push meaningful data instantly to any system: offer, pricing, notification, marketing campaign, third party...
Accelerate your IT project, overpass the IT legacy constraints.
CRM is one area where things have most evolved in the last two decade.
The customers expect the airlines to know everything about the "commercial relationship ": the travel they have booked (their orders) , the experience they had during the travel (the delivery) without being obliged to explain the situation when they need to contact the airline.
In parallel, the way the customers are assisted have been deeply transformed :
... and Airlines have to adopt what best fit to them and their customers and adapt their organization and systems. Key topics to address these customer needs and leverage the new channels is "gather & structure Customer Data" and "fuel those Data to Customer Support's channels".
We have also developped sets of APIs to enable any chatbot and other channels such as mobile app or social networks to retrieve the valuable customer insights generated by our platform or by data generated by your existing systems.
Get rich insights on each one of your customers : past travels, behaviors & habits (preferred route, booking class, sales channel, ...), various metrics (total/segmented flight/ancillary revenues generated on a given period), belonging to a “cluster” (a marketing segment detected by our data science techniques) or simply reliable contact details (email., mobile number…
based on 3 years history
We focus all our energy to build fexible solutions for Airlines to ease their access to customer & business data and to raise them at the level of web-native companies in terms of data usage.
It voids the main difficulties faced by airline industry about data management - data sourcing, data handling and data quality - and provide a wide new range of business and cusomers data.
Thanks to a perfect integration with the PSS and main IT systems of airlines and data management functionalities specifically designed for travel data.
exposing all dimensions :
travel, traveler, transport
Integrable into your existing warehouse
Identify your customer directly while he is shopping and display immediately his advantages and prefered options when it is relevant.
Here is a demo of an online journey's personalization we have built on a website based on Amadeus eRetail with a partner specialised in developing interfaces for airlines.