Get access to your data
to implement personalization and data-driven innovation
Our Platform can help you to:
Get access to accurate and deep knowledge of your customers & sales activities to elaborate efficient actions plan.
Use the power of data to personalize your offer, timely propose the relevant ancillaries, launch very last minute promotions upon inventory availability or develop micro-targeted campaigns.
Attend your traveler in real-time and even proactively.
Develop self-service facilities to quickly manage changes occuring during the travel.
Give your staff full information about the traveler.
Be equipped to easily implement next industry evolutions.
Run legacy and emerging solutions in parallel. No bing bang!
Secure IT operations.
- Better know
- Better Sell
- Better Serve
- Ease Evolution
Get deep insights on all your customers
We showed one of our customers that 11% of their highest value travellers (in revenue), were not part of the airline’s loyalty program. Therefore, 11% were not recognized as important customers for the airline staff neither whilst traveling nor for marketing campaigns.
Discover our business case
Upgrade your BI
Use ConztanzONE platform to complete your data management tools and raise your airline at the level of web-native companies.
Personalize your offer
We provide the analysis of similar customer habits & profiles, to enable you to pick the relevant ancillaries, propose the relevant promotion and determine the appropriate time to propose them and increase the conversion rate.
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Online XP personalization
Identify your web visitor and personalize his online journey with the insights consolidated by ConztanzONE.
Digitalize your services
Fuel your existing applications with booking data and customer insights to be more relevant :
- Provide your frontline teams with the tools they need: display all necessary information to serve your passengers to your staff - directly in their existing applications - call centers, airport systems, in-flight tablet.
- Enable automation and personalization : Follow the progress of the travel and trigger automatic processes upon specific travel-events while differentiate those processes upon the traveler's profile.
Operation will gain efficiency and Customer experience will be improved.
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Enhance your CRM
Fuel your CRM and chatbot with booking data and customer insights with our CRM connectors and boost your support efficiency and customer satisfaction!
Manage easily the co-existence of NDC and the actual distribution channel.
- Avoid "collateral effect" on customer experience and enable a booking to be changed/updated by both channels Non-NDC and NDC.
- Get a global & centralized picture of all your booking whatever the channel used for its creation
ConztanzONE personalizes the interactions with your travelers all along the journey: shopping, booking, traveling, post-travel.
CONZTANZONE TECHNICAL ASSETS
360° view of all customers, flights & travel events.
Understand your business & customers and identify improvements
Connectable to any front or back-end system and touchpoints .
Launch event-triggered processes designed for micro-target or large segments.
A cloud-based platform implemented
in few weeks.
Deep knowledge of ALL customers of past or active travels.
Real-time information of travelling passengers &
Push meaningful data instantly to any system: offer, pricing, notification, marketing campaign, third party...
Accelerate your IT project, overpass the IT legacy constraints.
ENHANCE YOUR CRM
Have your customers data directly accessible into your CRM and support channels
CRM is one area where things have most evolved in the last two decade.
The customers expect the airlines to know everything about the "commercial relationship ": the travel they have booked (their orders) , the experience they had during the travel (the delivery) without being obliged to explain the situation when they need to contact the airline.
In parallel, the way the customers are assisted have been deeply transformed :
- New technics have emerged, in the last two decades, to boost efficiency and cut costs : self-service and automation to answer the frequently asked questions ... far from the simple one-to-one call.
- the numbers of contact channels have been demultiplied to follow the digital habits of the customers : email, chatbot, social networks.
... and Airlines have to adopt what best fit to them and their customers and adapt their organization and systems. Key topics to address these customer needs and leverage the new channels is "gather & structure Customer Data" and "fuel those Data to Customer Support's channels".
To address these customer needs and leverage the new channels, we have built connectors and apps to connect our platform with major CRMs.
We have also developped sets of APIs to enable any chatbot and other channels such as mobile app or social networks to retrieve the valuable customer insights generated by our platform or by data generated by your existing systems.
Get rich insights on each one of your customers : past travels, behaviors & habits (preferred route, booking class, sales channel, ...), various metrics (total/segmented flight/ancillary revenues generated on a given period), belonging to a “cluster” (a marketing segment detected by our data science techniques) or simply reliable contact details (email., mobile number…
Integration of PSS data
into a CRM screen
UPGRADE YOUR BI
based on 3 years history
Is some data are missing for your analytics tasks or your daily operation management ?
We focus all our energy to build fexible solutions for Airlines to ease their access to customer & business data and to raise them at the level of web-native companies in terms of data usage.
- Implement quickly daily revenue dashboard on indicators you choose to finely drive your business such as Revenue per sales channel, per routes, daily comparaison etc
- Daily update of your data. Upon the sourcing feed, data can also be processed in real-time.
Our platform can upgrade your data eco-system effortlessly.
It voids the main difficulties faced by airline industry about data management - data sourcing, data handling and data quality - and provide a wide new range of business and cusomers data.
Thanks to a perfect integration with the PSS and main IT systems of airlines and data management functionalities specifically designed for travel data.
exposing all dimensions :
travel, traveler, transport
Integrable into your existing warehouse
A flexible platform, use it the way you need
- As a new Operational Data Store covering new needs around customer & business data
- As an intermediate data mart feeding your existing data warehouse
PERSONALIZE THE ONLINE JOURNEY
Adjust your offer to each one of your customer
Identify your customer directly while he is shopping and display immediately his advantages and prefered options when it is relevant.
Here is a demo of an online journey's personalization we have built on a website based on Amadeus eRetail with a partner specialised in developing interfaces for airlines.