Here’s your round-up of the most important news and views in the commercial aviation space in September 2017. We’ve scoured the web to bring you the information you need to keep on top of the latest developments in the sector. Enjoy!
Dutch airline KLM has begun allowing Chinese passengers to use WeChat Pay to buy airfare. It starting doing so quietly on Monday, without advertising the new functionality, or even sending a press release. Source
Thanks to data, airlines can dynamically tailor and perfect personalized digital experiences that increase customer satisfaction and yield, while simultaneously reducing integration and operational costs. Source
Europe’s low-cost airlines once mocked the air miles programs run by flag carriers as expensive relics of a bygone era. But after watching wide-eyed as customer databases were valued at billions of dollars, they are scrambling to catch up. Source
Technology can play a significant role and there some interesting developments beginning to address the issue from the traveller disruption point of view – think Travelport’s Resolve tool and Switchfly’s Travel Hero – as well as from the duty of care perspective. Source
At this point, digital transformation is no longer a consideration, it is a reality facing businesses the world over, and the aviation industry is not exempt from the changes posed by disruptive technology. Source
Making use of new technology to improve in-flight efficiency and empowering crew members to interact with passengers in a more personalised manner are important elements of most airlines’ broader customer experience strategies. Here we take a look at how five recent initiatives are helping to improve onboard service and experiences. Source
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