September 2017 Best Links from the Web

By Hélène Dubos | From the Web

Oct 02


Here’s your round-up of the most important news and views in the commercial aviation space in September 2017. We’ve scoured the web to bring you the information you need to keep on top of the latest developments in the sector. Enjoy!

KLM Becomes First Non-Chinese Airline to Accept We Chat Pay

KLM Becomes First Non-Chinese Airline to Accept WeChat PayDutch airline KLM has begun allowing Chinese passengers to use WeChat Pay to buy airfare. It starting doing so quietly on Monday, without advertising the new functionality, or even sending a press release. Source

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Airlines – time to catch that missed data connection

Airlines – time to catch that missed data connectionThanks to data, airlines can dynamically tailor and perfect personalized digital experiences that increase customer satisfaction and yield, while simultaneously reducing integration and operational costs. Source

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Low-Cost Airlines Make Big Bets on Data and Personalization

Low-Cost Airlines Make Big Bets on Data and PersonalizationEurope’s low-cost airlines once mocked the air miles programs run by flag carriers as expensive relics of a bygone era. But after watching wide-eyed as customer databases were valued at billions of dollars, they are scrambling to catch up. Source

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Using travel risk tech to care for travellers on the road

Using travel risk tech to care for travellers on the roadTechnology can play a significant role and there some interesting developments beginning to address the issue from the traveller disruption point of view – think Travelport’s Resolve tool and Switchfly’s Travel Hero – as well as from the duty of care perspective. Source

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How Advanced Analytics are Transforming the Aviation Industry

How Advanced Analytics are Transforming the Aviation IndustryAt this point, digital transformation is no longer a consideration, it is a reality facing businesses the world over, and the aviation industry is not exempt from the changes posed by disruptive technology. Source

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5 crew empowerment initiatives that can improve on-board efficiency and experiences

5 crew empowerment initiatives that can improve onboard efficiency and experiencesMaking use of new technology to improve in-flight efficiency and empowering crew members to interact with passengers in a more personalised manner are important elements of most airlines’ broader customer experience strategies. Here we take a look at how five recent initiatives are helping to improve onboard service and experiences. Source

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