Landing Page – Why airlines must transform their call centers into customer experience hubs

Why airlines must transform their call centers into customer experience hubs?
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  • It is now time for airlines to provide a more comprehensive approach to customer services when passengers call up - otherwise, they will lose those customers and their trust. Call centers are dead, long life to experience hubs!
In this document, we discuss the fact that customer service is moving beyond the traditional simplistic call center to a multi-faceted, omnichannel service hub.

This E-Book is addressed to executives, customer experience managers, IT leaders and customer service department managers at airlines, with a mandate to optimize their operations in order to offer better customer service.