April 2017 Best Links from the Web

By Hélène Dubos | From the Web

May 05

Here’s your round-up of the most important news and views in the commercial aviation space in April 2017. We’ve scoured the web to bring you the information you need to keep on top of the latest developments in the sector. Enjoy!

Europe Is an Excellent Testbed for the Future of Travel, Say Investors and Entrepreneurs

While Silicon Valley talks up its own brand, Europe has several characteristics that do a better job of forcing companies to hone their products, platforms, and business models. By facing the tough crucible of the demanding European travel market, entrepreneurs must build companies that can be scaled up globally with speed. Source

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Analysing BA’s major customer experience investment – interview with Alex Cruz, CEO, British Airways

Analysing BA’s major customer experience investment – interview with Alex Cruz, CEO, British Airways

Future Travel Experience this week joined British Airways Chairman & CEO Alex Cruz on a special flight between Gatwick and Heathrow airports, during which he announced a major investment in improving the customer experience. Ranging from £400 million worth of enhancements to its Club World business class product and the rollout of in-flight Wi-Fi, to the installation of self-service bag drop and biometric boarding gates, the project will have a wide-reaching impact. FTE’s Marta Dimitrova quizzed Cruz on how the investment will affect economy and premium travellers. Source

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Ryanair Holidays returns after finding new friendly web partners

Ryanair Holidays returns after finding new friendly web partners

A month to the day on from its suspension, Ryanair Holidays is back online with a new provider behind the scenes to power its package trips. Ryanair took its fledgling Holidays service offline at the end of January this year, just a month after its launch, due to what it claimed was “illegal screenscraping and mis-selling” of flights by the company powering it, LogiTravel. Source

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Mobile ancillaries gaining traction for airlines

Mobile ancillaries gaining traction for airlines

CarTrawler‘s latest ancillary revenue collaboration with IdeaWorks focuses on mobile and shows that airlines are coping better with selling seat selection than checked-in baggage. The report looks at how 25 airlines perform, with IdeaWorks opting for Android over iOS because, globally, Android is used on nearly nine in ten of the world’s smartphones. The airlines were chosen based on passenger traffic data. Source

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Air France-KLM continues investment in data with €200m planned by 2020

Air France-KLM continues investment in data with €200m planned by 2020

Air France-KLM plans to invest more than €200 million on digital and data development by 2020 with a priority on better use of its data. The group says it has had an internal “Big Data Platform” since 2015 and last year connected to all of its customer data sources to get a rounded view of customers and develop personalised services. Source

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