Category Archives for "Technology"

Customer expectations of the way they interacted with airline customer service are changing. Learn about the next generation of airline customer relationship technologies – and the techniques to implement it.

Could an airline blockchain replace global distribution systems (GDS)? Find out more about the potential of the tech plus barriers to its successful adoption

Passenger profiling helps your airline understand its customers and how they behave. But without a dedicated solution, the way data is currently managed makes it almost impossible to really know who they are. Learn about the solution

A Travel Data Agility Platform helps your airline manage and use the data you hold SO MUCH better. Learn what a Travel Data Agility Platform is and how it can benefit your airline. Plus FREE booklet

Airlines are under pressure to implement technology that exploits data to improve passenger service and stave off competitive threats. But the characteristics of airline data, make that a difficult proposition. Travel Data Agility Platforms help solve the problem.

The pace of innovation and change for airlines is increasing at breakneck speed. In this article, we provide food for thought, looking at 4 main features of the TDA Platform and their benefits to airlines.

Real-time data allows airlines to improve customer experience by finding and fixing problems fast and avoiding customer dissatisfaction. But the data must be effectively collected and translated into actionable information for the benefit of customers and staff.

A survey of 450 travel professionals cited passenger data quality as their biggest concern.In April 2017, UK travel retail specialist EyeForTravel published a survey titled ‘The State of Data and Analytics in Travel Report 2017’. The report (link below) was based on a global survey of 450 travel data professionals, from all major job roles and […]

The ConztanzONE cloud-based platform gives virtual connections to internal silos and partner data. It’s the flexible, real time way to drive next gen sales channels for airlines.

Airlines IT fail. How a data agility platform can offer another level of resilience and should help better manage situation with personalised messaging and self-services.

Cloud-based ConztanzONE gives realtime access to multiple inhouse and partner systems. This enables smarter A/B testing of ancillary sales. Gets offers to the right people, the right time, right channel.

Cloud-based ConztanzONE unlocks smart customer insights from current systems. The result is fast-track personalized marketing services for airlines. Find out how.