Data management in aviation allows airlines to improve customer experience by finding and fixing problems fast thereby increasing customer satisfaction.
Customer lifetime value (CLV) tells you what your passengers are really worth. Learn how to calculate your passengers’ CLV and then use this data to boost sales.
What does digital transformation actually look like? At Flybe, Europe’s largest regional airline, the vision for digital transformation has been all about creating a smoother, more personalized customer experience.
Winning new customers costs five times as much as retaining existing passengers. Using CRM in aviation can help you provide passengers with a more personalized service and keep them coming back.
Customer expectations of the way they interacted with airline customer service are changing. Learn about the next generation of airline customer relationship technologies – and the techniques to implement it.
Artificial Intelligence and Airlines – we look at five examples of AI in airlines today, and explore some of the pros and cons of the tech – and where you can get started.
How and why should airlines compete with OTAs and MSEs? We look at the pros and cons of competing and see how the IATA NDC (New Distribution Capability) could be a game-changer
Find out how Conztanz helped major European airline Flybe get their Amadeus migration back on track through expert consulting and ConztanzONE technology
Airline operations are an ideal place for airlines to start using data to improve their services. However, simply adding new tech to the mix isn’t enough – what’s needed is a new mindset