Improving The Airline Passenger UX. Seven Innovative Design Ideas.

By Hélène Dubos | Trends & Innovation

Nov 02

Innovate to differentiate. Airlines are working hard to enhance the customer experience. From in-pocket apps to inflight advances, here’s a photo gallery of seven quick ideas to help airline marketers get inspired.

One. First class seats for United Airlines.

united-airlines-first-classImage credit: Priestman Goode.

London design group Priestman Goode worked on the new first class seating for United Airlines.

Two. VIU lighting system creates calm aircraft ambience.

viu-led-lightingImage credit: B/E Aerospace

Entrepreneur Magazine reported on the award winning VIU LED lighting system from US company B/E Aerospace.

Three. Air Lair first class pods maximize aircraft space.

factory-design-air-lair-aircraftImage credit: Factory Design

Aviation specialists Factory Design of London have created the space efficient ‘Air Lair’ concept. Passengers can control their own lighting, sound and ambient temperature.

Four. Innovative WC with UV germ zapping from Boeing.

boeing-uv-wcImage credit: Boeing

The Boeing ‘Fresh Lavatory’ is a self-cleaning concept WC that uses UV light to sanitize the zone. The tap, door lock, hands dryer and flush will all be hands-free too.

Five. Rebel Aero adjustable seat can help avoid DVT.

rebel-aero-adjustable-seatImage credit:

The award winning seat design from Rebel Aero is ideal for tall passengers in economy class. It could also help avoid deep vein thrombosis and blood clots by enabling more passenger movement.

Six. Simple, low-cost headrest idea from Delft University.

delft-university-headrest-airline-seatImage credit: Delft University

Looking for a low-cost way to increase the passenger UX. The HeadRest has been designed by Delft University of The Netherlands. Comfortably cradles the head when sleeping, and can be removed when not in use.

Seven. AirFi passenger app-linked seat-back terminal from Holland.

airfi-passenger-information-terminalImage credit: Thales Group

The Brightside website reported on the airline IFE system from Dutch company AirFi. The screen can be used to read magazines or order food, and the IFE system can upload data direct to the passenger’s app.

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Conztanz has a range of solutions and consulting services that can help airlines to deliver the next generation of brand-building apps. Our single focus is airline data management, from PSS and PNR through to next generation apps which help passengers manage their entire pre- and post-flight journey.

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