Getting your Customer Experience to be First Class!
This year’s AMC is focused on how to engage with customers – whether in the direct or indirect channels. Ancillaries and Merchandising are challenged in different ways depending on the channel. So getting a customer experience that allows customers to easily and consistently buy a range of products and services is central to this year’s event. Having a strategy for ancillaries – whether it is classic ones like cars and hotels – or even bags and seats is a first step, but getting the highly siloed organisation to execute is also fundamental. This year tackling the actual delivery of ancillaries will also feature as a one of the events hot topics, which you will find below.
Conztanz and three other companies (InteRes, Datatrans AG and Lufthansa Systems) were invited to take part in a panel discussion (entitled “What could it look like tomorrow?
Best-of-Breed Innovation in Airline Retailing”) and share their vision with the attendees on how to get full benefit from the NDC world, to “Innovate with Speed”, defending a best-of-breed approach that becomes scarce in debates.
We specialise in complex technology procurement processes encompassing all business models, geographic regions, sizes and for all vendors in the sector. The backbone of our analysis is an INDUSTRY DATABASE of virtually all airlines, vendors, relationships, contracts, distribution, passenger activity, airline e-commerce, Global Distribution Systems (GDS), travel agency and related statistics. The T2RL database is the only commercial resource of its type.
Established in 1979 and targeted specifically at the leisure industry, the show was first known as “Top Resa” and took place in Deauville.In 2008, changing tack, the show added “IFTM” to its name to “IFTM Top Resa” and moved to Paris, where it became a multi-sector show covering all types of travel: leisure, business, MICE and groups.In 2018 the show celebrates its 40th anniversary. To mark the occasion, it’s getting a makeover: new logo, new corporate identity and new corporate colours. For its 40th birthday, IFTM Top Resa is reinventing itself!