Customers are now used to a personal experience when interacting with brands. The airline passenger experience offers a huge range of opportunities for personalisation – let’s see how
The pace of innovation and change for airlines is increasing at breakneck speed. In this article, we provide food for thought, looking at 4 main features of the TDA Platform and their benefits to airlines.
Real-time data allows airlines to improve customer experience by finding and fixing problems fast and avoiding customer dissatisfaction. But the data must be effectively collected and translated into actionable information for the benefit of customers and staff.
A survey of 450 airline travel specialists found that data quality was the biggest barrier to implementing data driven initiatives. Read our tnooz article ‘Time to catch that missed data connection’.
Airports and airlines are using APIs to securely leverage their data. It’s the smart way to increase revenue and optimize resources via innovative apps. See some of the most exciting API developments.
Imagine an airport where your smartphone handled the entire check-in process. That’s the FAST vision from IATA. It could save $2.1b a year for airlines & airports. See how Conztanz manages the data.
Contextual relevance delivers the ultimate in personalization for airline and airport customer service and marketing teams. Data platform could be the first step in context marketing.
We all expect airports to have great shops and restaurants. But what about free art galleries, yoga lessons, indoor forests and swimming pools? Check out the most innovative places to check in.
The SITA 2015 Passenger IT Trends Survey revealed a wealth of insights about passenger preferences for airline and airport technology. Good news. It’s easier to achieve than you might think.