Customers are now used to a personal experience when interacting with brands. The airline passenger experience offers a huge range of opportunities for personalisation – let’s see how
The ConztanzONE Personalization Module enables airlines to send tailored event-driven, personalised messages to travellers across all channels. Suddenly everybody is treated like a frequent flyer.
Airlines look to companies like Amazon and Netflix as personalization leaders. But maybe airlines could actually be better? Find out how in a thought-provoking articles for airline marketers.
Digital transformation in the airline industry is at the top of every senior decision marker’s agenda in commercial aviation, but it is still unclear what it means. But what is digital transformation? And what are the implications for airline?
As it touches on every area of the airline, digital transformation means different things to different people. Here are ten critical, actionable outcomes that the carrier board and management team can expect from embracing the digital transformation of their airline:
Look across the table at your 12-year-old son. Can you see him using your airline online database to find a flight? Nah, nor can we. That’s why Conztanz is paving the way for chatbot and voice assistant UIs.
Protect customer satisfaction. Conztanz has 3x automatic SMS alert tools to help passengers: flight delayed, missed connection and baggage not loaded. Be proactive when disruption strikes.
Airlines can move up the sales funnel and attract 87% of website leavers back to their site. How? By using smarter data and relevant ancillary sales. See how airlines can emulate Amazon for more revenue.
Budget airlines could invest more in frequent flyer programs and customer personalization marketing. Ryanair and easyJet data insights shows LCCs could be inspired by latest retail trends.
Event-triggered communications from Conztanz enable airlines to send SMS and/or email messages at the right stage in the journey. See why it matters … and gain insights into passenger notification preferences.
Now airlines can unlock the potential of existing data silos, without disrupting their IT infrastructure. Check out the ConztanzONE cloud-based platform. It’s the quickest, easiest way to create business intelligence.