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JetBlue Airways has revealed to FTE that it is trialling electronic bag tags and is open to exploring a number of unique partnerships as its seeks to redefine the air travel experience.
As investment in new technology continues, Air France-KLM is not losing sight of the significant and positive impact that human interaction can have on the customer experience.
The CEOs – Mark Dunkerley of Hawaiian Airlines, Gary Kelly of Southwest Airlines, and Brad Tilden of Alaska Airlines — argued airline systems are more complex than what other industries use, making it unfair to compare airlines with other businesses.
FTE speaks to Seateroo, SeatBoost and Seatfrog to find out how important mobile apps are becoming as a source of ancillary revenue for airlines.
Following our previous CEO interview series in online travel, hospitality, and destinations, as well as our recent CMO series across verticals, we’ve launched another series, this time focused on the CEOs of leading airlines outside of the United States.
With smartphone and tablet use estimated to account for 30-50% of traffic to airline websites in 2016, airlines are poised to see their mobile conversion rates – and, increasingly, their overall direct bookings – slump even lower.
The move was well-flagged and made sense for the Gulf carrier, as its business here had grown far quicker than expected. But he need not have worried. Two years later, Emirates is filling 78 per cent of the 22,000 seats a month that its aircraft carry on the route.