Here’s your round-up of the most important news and views in the commercial aviation space in September 2018. We’ve scoured the web to bring you the information you need to keep on top of the latest developments in the sector. Enjoy!
KLM Airlines enters digital territory on the back of TCS’ high-flying tech
KLM Royal Dutch Airlines has issued boarding passes on WhatsApp to 10% or nearly 3 million of its passengers in the one year since it launched the service, with the underlying technologiesNSE 0.19 % enabled by Tata Consultancy ServicesNSE 2.18 %, top officials of both the firms told ET.
EasyJet, JetBlue CEOs Look to Technology Like AI and IFC
The Aviation Festival kicked off day two in London with three Chief Executive Officers (CEOs) of major airlines talking about the future of the industry. While In-Flight Connectivity (IFC) was not directly addressed by the CEOs, airlines admitted that connectivity is key as they look to improve operational efficiency and the passenger experience.
Traveler Numbers Reach New Heights
Worldwide annual air passenger numbers exceeded four billion for the first time, supported by a broad-based improvement in global economic conditions and lower average airfares. At the same time, airlines connected a record number of cities worldwide, providing regular services to over 20,000 city pairs* in 2017, more than double the level of 1995. Such increases in direct services improve the industry’s efficiency by cutting costs and saving time for both travelers and shippers alike.
Malaysia Airlines is now on WhatsApp, the first airline in Malaysia to introduce this service
KLIA, 3 September 2018: Malaysia Airlines today launched its official presence on WhatsApp, enabling customers to receive their flight booking confirmation and flight status directly through the messaging app. The national carrier is the first airline in Malaysia and amongst very few in the world to integrate with the WhatsApp Business solution.
Video: United Airlines’ Quick-Hit Approach to Innovation
When United Airlines decided to make it possible for passengers to check in for flights by voice command, the development was the result of some quick thinking. “This was an idea from somebody that was in our group; he said, ‘I want to try to see if we can introduce an Alexa skill,’” said United Chief Digital Officer Linda Jojo at the inaugural Skift Tech Forum in Silicon Valley this spring. “It took him two weeks.”
British Airways hack could provoke the wrath of the GDPR
Sometime between August 21 and September 5, more than 380,000 customer transactions on the British Airways website were compromised by hackers. The company began notifying those affected yesterday.